REVERSE LOGISTICS
Reverse logistics is a pain for most manufacturers, and especially for companies that have high-value, highly complex products. The primary challenge is determining how to manage a reverse logistics program of this big equipment in a way that accurately values the inventory at the time of pick up and manages customer expectations, all while reducing overall costs.
Many manufacturers have taken on the burden themselves, moving their field service engineers (FSEs) to this unprofitable task. But a third-party partner that is experienced in your industry may be able to create a win-win situation for everyone involved.